The following information and support services remain open over the festive period:
13 11 20 Information and Support line: If you have a cancer question or concern a Health Care Professional will be available between 11am and 3 pm Friday 27th Dec, Mon 30th Dec and Tuesday 31st Dec. We will return to our normal operating hours (Mon – Friday 9am-5pm) on Thursday 2nd January.
Cancer Council Online Community: Open 24/7 hours; connect online with others affected by cancer
Resource Hub: Search all our information resources by topic or format (booklet, fact sheet, podcast, webinar or video).
Understanding Cancer information booklets and fact sheets: Trustworthy information resources to read online or print
The Thing About Cancer and Finding Calm During Cancer podcasts: Listen to our information and relaxation podcasts
Over the festive period, the following information and support services will close on and re-open on the dates below:
| Service | Closure Dates | Notes |
|---|---|---|
| 13 11 20 | Closed public holidays. Open 11am-3pm on Fri 27 Dec, Mon 30 Dec & Tues 31 Dec 2024 | Normal operating hours return Thurs 2 Jan 2025. |
| Legal & Workplace Referral Services | 14 Dec 2024 – 6 Jan 2025 | During this time, most of our external pro bono professionals’ offices will be closed. Please manage patient expectations that assistance may not be available from early to mid December until the New Year. |
| Financial Support Services | 21 Dec 2024 – 6 Jan 2025 | |
| Home Help | 21 Dec 2024 – 6 Jan 2025 | |
| Transport to Treatment (T2T) | 25 Dec 2024 – 7 Jan 2025 | Booking requests must be submitted by noon Thursday 19 December 2024, for 23 and 24 December and any trips commencing Tuesday 7 January 2025. Last trips delivered 24 December and resuming Tuesday 7 January 2025. |
| Accommodation Hardship Service | 21 Dec 2024 – 7 Jan 2025 | |
| Accommodation facilities | ||
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24 Dec 2024 – 6 Jan 2025 | Facility closed for festive leave |
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24 Dec 2024 – 6 Jan 2025 | Transport home from Inala House on 24 December will be provided as an exception. During this time, any emergency accommodation will be supported by the LHD. Staff resume at facility Monday 6 January 2025. |
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24 Dec 2024 – 6 Jan 2025 | Any emergency accommodation will be supported by the LHD. Staff resume at facility Monday 6 January 2025. |
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Remains open outside public holidays | |
| Cancer Counselling | 21 Dec 2024 – 6 Jan 2025 | |
| Cancer Connect | 21 Dec 2024 – 6 Jan 2025 | |
| Telephone Support Groups | 21 Dec 2024 – 13 Jan 2025 | |
| Cancer Council Information Services | 24 Dec 2024 – 6 Jan 2025 | |