Cancer Council 13 11 20 is a national cancer information and support service available to anyone with a question about cancer including patients, carers, family members and health professionals.
Staffed by experienced cancer health professionals, the 13 11 20 service is available Monday to Friday, 9 am to 5 pm (excluding public holidays).
FAQs about our 13 11 20 service
Our 13 11 20 service:
- listens to your patients, or their carers concerns, and identifies their needs at any stage of the cancer journey.
- helps address the emotional and practical needs of your patients and their carers, including referral to Cancer Council NSW services
- navigates to external support organisations and provides short term emotional support for patients
- answers general questions about cancer prevention, risks, investigations, diagnosis, treatment and its side effects
- provides up-to-date, evidence-based information resources
- discusses carer/family issues.
| Health professionals can refer patients and carers to 13 11 20 using the online referral form. |
Our 13 11 20 staff can:
- talk to your patient or their carer about any cancer-related concerns
- assess your patient or their carer’s supportive care needs to determine what support may be beneficial
- provide information about CCNSW supportive care services and other service providers, and navigate to these services where appropriate.
Our 13 11 20 team can support your patients and their carers along the cancer continuum, from diagnosis and treatment through to survivorship and palliative care.
- When you refer your patient to 13 11 20 using our online form, one of our experienced health professionals will contact them.
- Please let your patient know a 13 11 20 health professional will contact them within 24 hours of receipt of referral or the next business day unless otherwise specified on the referral notes.
- Upon contacting your patient, we will update you on the outcome by email.
- Should we fail to contact your patient after 3 attempts, you will be notified by email.
Anyone can call 13 11 20:
- people living with cancer
- their families
- carers and friends
- healthcare professionals
- the general public.